AI Customer Support Agent
A RAG-powered support system that understands your entire knowledge base, resolves tickets in seconds, and hands off to humans only when it truly matters.
The Problem
Support That Can't Scale
Growing ticket volumes, slow response times, and agent burnout. Traditional support doesn't scale — it just gets more expensive and slower.
The Solution
Intelligent RAG-Powered Support
Semantic Knowledge Retrieval
AI searches your docs, FAQs, and past tickets using semantic understanding — not keyword matching. Finds the right answer, every time.
Context-Aware Responses
Understands conversation history, account context, and ticket metadata to deliver responses that actually solve the problem.
Confidence Scoring
Every response includes an AI confidence score. Low confidence? The ticket is flagged and routed to a human agent automatically.
Multi-Language Support
Responds naturally in 30+ languages. Detects the customer's language automatically and maintains context across language switches.
Learning System
Every resolved ticket improves the knowledge base. Agent corrections become training data. The system gets smarter every day.
Seamless Human Handoff
When AI can't resolve or confidence is low, tickets are escalated with full context. The human agent picks up exactly where AI left off.
The Results
Measurable Impact
Before
- ✗ 500+ tickets per week, growing
- ✗ 4-hour average response time
- ✗ 3 full-time support agents
- ✗ 78% customer satisfaction
- ✗ Inconsistent response quality
After
- ✓ 425 tickets auto-resolved (85%)
- ✓ 30-second average response time
- ✓ 1 agent handles escalations only
- ✓ 94% customer satisfaction
- ✓ Consistent, knowledge-backed answers
Product Preview
AI Support Chat Interface
Hi, I'm having trouble resetting my password. The reset email never arrives.
I can help with that! I've checked your account and see the email is registered as j.smith@company.com. A few things to try:
- Check your spam/junk folder
- Add no-reply@example.com to your contacts
- I can resend the reset link right now
Would you like me to resend it?
Yes please, resend it!
Done! I've sent a fresh password reset link to j.smith@company.com. It should arrive within 2 minutes.
If it still doesn't arrive, I'll escalate this to our team who can manually reset your password. Just let me know!
Got it, thanks! That was super fast.
Happy to help! Is there anything else I can assist with today?
Ready to Transform Support?
Stop scaling headcount to match ticket volume. Let AI handle the routine so your team can focus on what matters.
Get in Touch →